Delivery Information

Duties and Taxes

UK and EU

Tyresse ships to our UK & EU customers with duty & taxes paid; if delivery is to these territories you will not be charged any customs fee.

International

Customers are liable for any duties & taxes incurred once your parcel reaches the destination country. Delivery to any other country, including but not limited to; the US, Canada, Australia, South Africa or any European country outside of the EU.

Custom Orders

Custom orders will take up to 6 - 12 weeks to arrive as these products are made to order and are subject to specific testing and quality control. Please note, even if next day delivery is selected for custom products as the shipment method, the 6-12 week production/delivery time still applies.

Failed Delivery

Please make sure your shipping details are up to date. If the package cannot be delivered to the given shipping address due to (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (TYRESSE) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items Not Received But Tracking Shows Delivered

Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.